Laserfiche Start Page asks for an 'Account ID'

#LF-CL-0002

Issue: When attempting to log into Laserfiche, I am asked for an 'Account ID' alongside my regular username and password.

Cause: This happens because the latest version of the Laserfiche Start Page can sometimes default to the login page for Laserfiche Cloud.

Resolution: Scroll down to the bottom of the page - you will see, 'Not using Laserfiche Cloud? Sign in here'. Clicking on this link will take you to a new login page which will only prompt for your username and password.